Last updated: October 8, 2026

The store is currently being prepared for launch. This policy will apply when products become available for purchase and may be supplemented by terms shown on a product or at checkout.

Contact us first

Before returning an item or requesting a refund, use our contact form and include your order number, the item involved, the reason for the request, and any helpful photographs. Do not send an item to a manufacturer or to an address that has not been provided by our support team.

Physical products

Eligible physical products may be returned within 30 days after delivery. The item must be unused, unopened where applicable, in its original condition and packaging, and accompanied by proof of purchase. Items showing use, damage not caused by us, missing parts, or a return request made after 30 days may not qualify.

Digital products

Because digital products can be accessed or downloaded immediately, they are generally nonrefundable once access or download has been provided. We will review requests involving a duplicate charge, an incorrect digital item, or a file that is defective or inaccessible and cannot be reasonably replaced.

Damaged, defective, or incorrect orders

Please contact us promptly if a physical item arrives damaged, defective, or different from what was ordered. Include photographs of the item and packaging when possible. We may offer a replacement, corrected item, store credit, or refund after reviewing the circumstances.

Nonreturnable items

Personalized or custom products, gift cards, items marked final sale, opened consumable or hygiene-sensitive items, and digital products already accessed or downloaded are generally not returnable unless required by law or the item is defective.

Return shipping

Customers are generally responsible for return shipping unless the item was damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law or caused by our error. Use a trackable service for valuable returns, because we cannot guarantee receipt of untracked packages.

Refund processing

Approved refunds are sent to the original payment method. Financial institutions may require additional processing time before the credit appears. Any refund amount may be reduced by nonrefundable shipping charges or loss in value where permitted.

Exchanges

Exchanges are subject to availability. For a damaged, defective, or incorrect item, contact us before returning it so we can provide instructions.

Questions or requests

Use the contact form and choose Customer Support. We will review the request and provide the appropriate next steps.